FAQs


Orders

What forms of payment do you accept online? +-

For online order payment, we currently accept Visa, MasterCard, Discover, JCB, and American Express.

Is it safe to use my credit card on your site? +-

Have no fear…safe shopping is here! When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. Check the security of your connection by looking at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." When entering a new shipping address, you may be prompted to re-enter your credit card information. This procedure is done to ensure the maximum safety for your personal data.

How do I track my order? +-

Shipment Confirmation Emails - You can track the status of your order by clicking the link below "Track your order" on your Elphia Beauty Shipment Confirmation email.

What is the return policy? +-

ElphiaBeauty.com offers a 30-day, no hassle return policy! If you wish to return a product, please return within 30 days from the ship date for a refund on the purchase price, minus shipping, handling, gift wrap, and other charges. Refunds will be credited to the original credit card used for payment. Items purchased from ElphiaBeauty.com must be returned to point of purchase & cannot be returned to a retailer.

Products

Does your company test on animals? +-

lease feel at ease when using Elphia Beauty products as we do not test on animals. We also do not work with any manufacturers that do animal testing.

Is Elphia Beauty suitable for all ethnicities and skin types? +-

Yes, anyone can use it and it is made for all skin types.

Luxe Exfoliating Gel

Who should use Elphia Beauty? +-

Any one can use our Luxe Exfoliating Gel.

When Should I use the Luxe Exfoliating Gel? +-

You can use our Luxe Exfoliating Gel at anytime. Make it a part of your daily routine either morning, noon or night.

How Often Should I use the Luxe Exfoliating Gel? +-

Our gentle exfoliating gel formula is safe enough to use everyday. Your body constantly rebuilds the outermost layer of your epidermis so exfoliating the top layer of dead skin daily can help your body regenerate newer, healthier looking skin cells more often.

When Will I See Results from the Luxe Exfoliating Gel? +-

ost people who try our exfoliating gel see instant results. Simple apply it to your face, neck and/or décolletage and massage it in a circular motion for 30 to 60 seconds and watch the magic happen!

What are the Ingredients of your Exfoliating Gel? +-

qua, Glycerin, Carbomer, Palmitamidopropyltrimonium Chloride, Chamomile Extract, Citrus Aurantium Dulcis Oil, Argania Spinosa Leaf Extract, AHA Biofruit Concentrate, Acai Berry Extract, Sodium Chloride, Phenoxyethanol

Why do you use Glycerin in the Exfoliating Gel? +-

The Glycerin in our formula acts as a Humectant. It attracts moisture to the skin and is a natural emollient, and has a cooling effect on skin.  It also helps retain the moisture in our formula so it does not dry out.

Why do you use Carbomer in the Exfoliating Gel? +-

We use Carbomer for a the dual purposes of thickening our formula to a silky gel-like consistency and prevent the oil and liquid parts of our formula from separating.

Why do you use Palmitamidopropyltrimonium Chloride in the Exfoliating Gel? +-

We use Palmitamidopropyltrimonium Chloride in our formula primarily for its ability to keep our oil and water components from separating into their individual components.

Why do you use Chamomile Extract in the Exfoliating Gel? +-

We use Chamomile Extract to restore suppleness and enhance the appearance of the skin after the layer of dead skin has been removed.

Why do you use Citrus Aurantium Dulcis Oil in the Exfoliating Gel? +-

We use Citrus Aurantium Dulcis Oil for it’s excellent skin toning effect.  With excellent exfoliating properties and the ability to help smoothes fine lines, it additionally aids in the stimulation new skin cell growth and moisturizes the epidermis after the dead skin is removed.  It also provides some of the scent in our formula.

Why do you use Argania Spinosa Leaf Extract in the Exfoliating Gel? +-

Argania Spinosa Leaf Extract is considered by many to be a super-ingredient for skin care.  With high levels of antioxidants, essential fatty acids and as much as three times more anti-aging natural vitamin E than any other natural oil, it has amazing restorative and anti-aging benefits.

Why do you use AHA Biofruit Concentrate in the Exfoliating Gel? +-

We use our Alpha Hydroxy Acid blend for it’s noticeable effect of gently exfoliating the skin, moisturizing it as well as controlling the pH of our formula. It helps to improve texture and overall appearance, resulting in a clear, smooth and youthful looking skin.

Why do you use Acai Berry Extract in the Exfoliating Gel? +-

We use Acai Berry Extract for its antioxidant properties which are known to be an aging beauty's partner in crime. It's rich in vitamins A, B, C, and E so it's going to revive your skin, heal damaged skin cells, and restore healthy skin cells.

Why do you use Sodium Chloride in the Exfoliating Gel? +-

We use Sodium Chloride in our formula for it’s fantastic ability to bind compounds together helping our formula maintain it’s gel like consistency. It is also known to have antibacterial and antimicrobial effects.

Why do you use Phenoxyethanol in the Exfoliating Gel? +-

We use Phenoxyethanol in our formula for its anti-bacterial/microbrial features.

Luxe Rejuvenation Serum

What are the Ingredients of your Rejuvenation Serum? +-

Phenyl Trimethicone, Squalane, Cyclopentasiloxane, Dimethiconol, Dimethicone, Pentaerythrityl Tetrathylhexanoate, Simmondsia Chinensis (Jojoba) Seed Oil, Helianthus Annuus (Sunflower) Seed Oil, Tocopherol, Tocopherol Acetate, Rosa Rugosa Flower Oil, Citrus Aurantium Amara (Bitter Orange) Oil, Pelargonium Graveolens Flower Oil, Eucalyptus Citriodora Oil

Why do you use Phenyl Trimethicone in the Rejuvenation Serum? +-

We use Phenyl Trimethicone in our formula because it spreads easily over the skin and forms a non-greasy and non-sticky film that prevents the loss of moisture from the surface. This film is impermeable to water, but permeable to gases, so the skin under the film breathes. It also provides a softening effect and does not prevent your natural skin secretions.

Why do you use Squalane in the Rejuvenation Serum? +-

Squalene mimics your natural sebum, improving elasticity by increasing moisture retention and nutrients. Squalane oil is ideal for all skin types, including oily skin. Because it is non-comedogenic and lacks the oily residue, it will not clog your pores and has also shown to be powerful when it comes to fighting free radicals and reversing damage caused by the sun. It is a wonderfully moisturizing ingredient as well as being a source of replenishing fatty acids and antioxidants.

Why do you use Cyclopentasiloxane in the Rejuvenation Serum? +-

We use this ingredient because when applied to the skin, it gives a silky and slippery feeling to the touch and acts a mild water repellent by forming a protective barrier on the skin. This feature of being an emollient that soothes and softens the skin by keeping moisture locked in. It may also correct dryness by preventing water loss and prevents scaling by holding more water on the skin’s surface. It is believed that it can also fill in fine lines and wrinkles, giving the face a temporary “plump” look. An additional benefit is that it doesn’t cool during evaporation, which is helpful because it helps decrease possible discomfort.

Why do you use Dimethiconol and Dimethicone in the Rejuvenation Serum? +-

These ingredient function as a skin conditioner and emollient. When applied to the skin, it creates a subtle gloss that feels smooth and silky to touch. It also acts a mild water repellent by forming a non-greasy protective barrier on the skin, and can fill in fine lines/wrinkles on the face, giving it a temporary “plump” look.

Why do you use Pentaerythrityl Tetrathylhexanoatel in the Rejuvenation Serum? +-

We use Pentaerythrityl Tetrathylhexanoatel as an emollient and for it’s fantastic skin conditioning properties.

Why do you use Simmondsia Chinensis (Jojoba) Seed Oil in the Rejuvenation Serum? +-

Simmondsia Chinensis (Jojoba) Seed Oil is a rich source of numerous fatty acids and can also provide topical skin-soothing benefits. Its texture is similar to the oil (sebum) human skin produces, which makes it a great ingredient for dry skin.

Why do you use Helianthus Annuus (Sunflower) Seed Oil in the Rejuvenation Serum? +-

Helianthus Annuus (Sunflower) Seed Oil is rich in nutrients such as calcium, iron, magnesium, zinc and vitamins A, K and E, it’s used effectively against inflammation and general irritations of the skin. Being very high in vitamin E, it acts as an emollient which traps moisture and keeps skin well hydrated. It also helps prevent damage to cells by ultraviolet light and aids against premature aging of skin by protecting the collagen and elastin content. Sunflower is a source for beta-carotene which is converted to vitamin A with benefits of protection from sun damage and free radicals. Omega-6 (linoleic acid) which is found in sunflower oil, assists with cell development and treating disorders such as eczema, acne and scarring.

Why do you use Tocopherol and Tocopherol Acetate in the Rejuvenation Serum? +-

Tocopherol is a powerful antioxidant that protects the skin from environmental stressors like pollution and UV. Tocopherols also help tighten and firm the look of skin which makes vitamin E the perfect addition to any anti-aging regiment.  Vitamin E has a long reputation as an effective moisturizer.

Why do you use Rosa Rugosa Flower Oil in the Rejuvenation Serum? +-

Rosa Rugosa Flower Oil has been known to assist in the healing of every skin type. Though to be an astringent, with skin-toning properties, it also wonderful at cooling and soothing sensitive skin. Rosa Rugosa Flower Oil is adaptogenic in that it can be useful for all skin types, especially dry and inflamed skin.

Why do you use Citrus Aurantium Amara (Bitter Orange) Oil in the Rejuvenation Serum? +-

Bitter orange has the unique ability to cleanse and calm oily skin. This amazing ingredient cleanses the skin of dirt, oil and impurities from the skin without stripping it as some harsh over-the-counter synthetic formulas.  It then works to calm and balance making the skin perfect for moisturization. This refreshing component makes it ideal for oily skin and those with clogged pores.

Why do you use Pelargonium Graveolens Flower Oil in the Rejuvenation Serum? +-

Pelargonium Graveolens reportedly has the ability to create a balance between oily and dry skin by stabilizing the production of sebum.  This stability assists in boosting and improving the elasticity of the skin. As an added benefit, Pelargonium Graveolens Flower Oil adds a delightful rose-like scent to our formula.

Why do you use Eucalyptus Citriodora Oil in the Rejuvenation Serum? +-

Eucalyptus Citriodora Oil is a sensational part of the fragrance of our Rejuvenation Serum.  We combined the elegant rose fragrance of Pelargonium Graveolens Flower Oil with the fresh and revitalizing scent of Eucalyptus Citriodora Oil to create a unique and balanced aroma.